---
title: "Account Admin | System Admin or Manager | Overview"
description: "### Users, External Users, User Roles, User Groups **Location:**Main Menu --> Account Admin ![](https://spydertech.net.au/wp-content/uploads/2024/05/Account-Admin-Menu-Users.png)   #### **Main types of Users** - **Subscriber Users** (Usually Internal to your organisation). Different Levels of Access suited to their Staff level. See your Manager…"
url: "https://spydertech.net.au/docs/account-admin-users-internal-external-roles-groups/"
updated: "2025-07-04"
category: Account Admin
---

# Account Admin | System Admin or Manager | Overview

### Users, External Users, User Roles, User Groups

**Location:**Main Menu --> Account Admin

![](https://spydertech.net.au/wp-content/uploads/2024/05/Account-Admin-Menu-Users.png)

 

#### **Main types of Users**

- **Subscriber Users** (Usually Internal to your organisation). Different Levels of Access suited to their Staff level. See your Manager and System Administrator.
- **External Users** (Subcontractors, Vendors, Tenants) - Limited Access to what is relevant to their association with you.

 

#### Users

**Subscriber Users**

- Your company may also call these users (internal user roles).
- This includes all users internal to the Subscriber company.
- These are your company user roles and have workplace sign in email format to match your subscription email account with SpyderFlow.
- Includes your main subscription email sign in, your managers, administrators, and other internal staff members of your company.

 

#### External Users

**External users**

- External Users can be your subcontractors, tenants of properties, vendors or other sign in roles.
- These may have different email formats like Gmail, Yahoo or other log in email addresses.
- External user sign in gives these users access to parts of your system they need to use with your company.

 

#### User Roles

**User Permissions - Role-Based Access Control (RBAC)**

RBAC assigns permissions to users based on their role in the organisation. See link: [User Account Administration | Role-Based Access Control (RBAC)](https://spydertech.net.au/docs/user-account-administration-role-based-access-control-rbac/)

- Each role comes with specific permissions, meaning users can only access relevant features, data, and actions within the system.
- For example, only authorised users can modify asset records, allocate work orders, approve quotes, or access financial information. 

 

**System Administrator User Role**

On initial log in to your SpyderFlow your organisation can invite a System Administrator. This is a full access to system role.

- The System Administrator is the delegated staff member given the responsibility of SpyderFlow system: including configuration set up, maintenance, onboarding of users, security and data administration. This could be internal to your organisation or in association with SpyderTech depending on your subscription.

 

#### User Groups

A User Group contains three main tabs: **Details, Group Members, Activity.**

1. **Details:** What is the group. The name should be descriptive of the access levels the user group gives to its members. **Includes fields:** Name, Status, Description and Email details for the User Group.
2. **Group Members**: Who is allocated into this User Group.
3. **Activity:** A record of the activity to this group.

 

![](https://spydertech.net.au/wp-content/uploads/2024/05/Account-admin-user-group-create-new-1024x576.png)

 

#### Who can Create a User Group?

**User Groups can be created by your System Administrator** and can be filtered by:

- Companies
- Clients
- Areas
- Projects
- Assets
- Asset Types

If none of the above are selected then users will have full access if this group is allocated to their employee security.

**For every filter option chosen then the access is narrowed.**

- For example if an area is chosen then allocated to the employee they will only access that area information.
- If an area and a company is chosen then only access what filters to both chosen etc.

For more information see link: [User Account Administration | Record-Level Security (RLS)](https://spydertech.net.au/docs/user-account-administration-record-level-security-rls/)

 

![](https://spydertech.net.au/wp-content/uploads/2024/05/Employee-All-Access-1024x552.png)
**Employee has All Access Group added to their Security for access in SpyderFlow**

 

![](https://spydertech.net.au/wp-content/uploads/2024/05/User-Group-All-Access-1024x577.png)
**User Group - All Access **