---
title: "Sign In Issues | Cannot sign into SpyderFlow | B2C  Errors"
description: "**B2C errors could prevent you from 'Sign In' or clicking 'Forgot your Password' to receive password link to reset.** These can vary but in error code include 'B2C\" with a message that you cannot progress with the action requested. **What…"
url: "https://spydertech.net.au/docs/cannot-sign-into-spyderflow-errors-b2c-error-cant-sign-in-or-forgot-password-does-not-work/"
updated: "2026-07-10"
category: Sign in issues
---

# Sign In Issues | Cannot sign into SpyderFlow | B2C  Errors

**B2C errors could prevent you from 'Sign In' or clicking 'Forgot your Password' to receive password link to reset.**

These can vary but in error code include 'B2C" with a message that you cannot progress with the action requested.

**What to do!**

- Clear the Cache in your browser and retry. See further down page for how to.
- Try another Browser. If currently in Chrome you may want to try Edge for example.
- Open an "In Private" or "Incognito" browser window. Log into SpyderFlow through this option.

 

#### **Examples of B2C Errors** (these may vary)

No_cached_authority error: No cached authority found

![](https://spydertech.net.au/wp-content/uploads/2025/06/B2C-error1.png)

 

Sign in policy error missing in the claims collection

![](https://spydertech.net.au/wp-content/uploads/2025/06/B2C-error2.png)

 

When user clicks 'forgot password' and gets error when try to sign back in

![](https://spydertech.net.au/wp-content/uploads/2025/06/B2C-error-3.png)

 

Link user error

![](https://spydertech.net.au/wp-content/uploads/2025/06/B2C-error-4.png)

 

#### **Clear cache - Google Chrome**

[https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop&oco=0](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop&oco=0)

- On your computer, open Chrome.
- At the top right click the three dots
- Click History
- Pop up window --> **Click History again**

Select Delete Browsing Data --> **Advanced Tab**

- Time range - choose **All time**
- At minimum – select **Cookies and other site data**
- Also select **Cached images and files**

Then click **Delete data**

 

#### Clear Cache - Microsoft Edge

Microsoft Edge --> At the top right click the three dots

- Select Settings and more > Settings > Privacy, search, and services .
- Under Clear browsing data, select Choose what to clear

[https://support.microsoft.com/en-au](https://support.microsoft.com/en-au)

 

#### Clear Cache - Apple iMac

Apple (iMac) [https://support.apple.com/en-us/105082](https://support.apple.com/en-us/105082)

1. Go to the Safari app ![](https://help.apple.com/assets/679ACFFC701C3B09880E6EBF/679ACFFD1992284E810D08E3/en_AU/6846073fc6f766d1ad3f66ae757c5e24.png) on your Mac.
2. Choose History > Clear History, then click the pop-up menu.
3. Choose how far back you want your browsing history cleared.

 

### Mobile Devices - Clear Cache / Cookies

- **Android**

[https://www.android.com/articles/clear-cache-and-cookies/](https://www.android.com/articles/clear-cache-and-cookies/)

 

- ** iPhone / iPad**

[https://support.apple.com/en-us/105082](https://support.apple.com/en-us/105082)

 

#### Related links

[FAQs | Forgot your Password](https://spydertech.net.au/docs/forgot-your-password/)

[Getting Started | Sign in (once activated) Options](https://spydertech.net.au/docs/getting-started-sign-in-with-email/)