---
title: "Service Requests | WEB | Notes"
description: "Service request notes are shown in this tab. - Notes may have a dot above tab. This can indicate there are notes for internal staff to review - Notes will be shown in list format as they are created and…"
url: "https://spydertech.net.au/docs/service-requests-web-notes/"
updated: "2025-08-08"
category: Service Requests
---

# Service Requests | WEB | Notes

Service request notes are shown in this tab.

- Notes may have a dot above tab. This can indicate there are notes for internal staff to review
- Notes will be shown in list format as they are created and added to request.

**Filterable columns include:**

- Comment
- Category
- Alert type
- Status
- Created
- Created by

**Click +ADD to add a new note to the Request**

Some fields may be prefilled - check and modify as needed.

Add Comments, fill in details as per business process

- Category
- Alert type
- status
- Comments

**Don't forget to: **

- Select if note is to be viewed by external users (clients, contractors).
  - If this is not selected then your external users will not see the note.

![](https://spydertech.net.au/wp-content/uploads/2025/08/Add-new-SRQ-note-1024x248.png)