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What can we help you with ?

Multi-Factor Authentication MFA

9
  • Multi-factor Authentication | MFA | Overview
  • Multi-Factor Authentication MFA | WEB vs Mobile App
  • Multi-Factor Authentication MFA | First Time | Sign up by Email
  • Multi-Factor Authentication MFA | Verification code Options
  • Multi-Factor Authentication MFA | Verification Code to Phone
  • Multi-Factor Authentication MFA | Verification Code to Email
  • Multi-Factor Authentication MFA | Add MFA Phone Option to My Profile
  • Multi-Factor Authentication MFA | No MFA Phone Number added
  • Multi-Factor Authentication MFA | System Admin | Add MFA Phone Option to Users

Getting Started

9
  • Getting Started | SpyderFlow Overview
  • Getting Started | SpyderFlow Subscription
  • Getting Started | Account Admin | Users Overview
  • Getting Started | Plan User Roles and Permissions
  • Getting Started | Sign in (once activated) Options
  • Getting Started | Activate Invitation | First Time Microsoft SSO
  • Getting Started | Activate Invitation (Email Sign in)
  • Getting Started | Sign in by Email | Change Your Password
  • Getting Started | WEB | Main Menu

The Dashboard

7
  • The Dashboard | Payable Invoices Widget
  • The Dashboard | Appearance
  • The Dashboard | Widgets
  • The Dashboard | Widgets Refresh Settings
  • The Dashboard | Map Widget
  • The Dashboard | Interface Events Widget
  • The Dashboard | Receivable Invoices

Subscriber Settings

8
  • Subscriber Settings | Overview and Details Tab
  • Subscriber Settings | Region Tab
  • Subscriber Settings | Workflow Tab
  • Subscriber Settings | Communications Tab
  • Subscriber Settings | Financial Tab
  • Subscriber Settings | Security Tab
  • Subscriber Settings | Activity Tab
  • Subscriber Settings | Allow Generate QR Codes

User Account Administration

20
  • User Account Administration | Link User Role to Employee
  • User Account Administration | My Profile
  • User Account Administration | Role-Based Access Control (RBAC)
  • User Account Administration | Record-Level Security (RLS)
  • User Account Administration | RLS – Enable
  • User Account Administration | The System Administrator
  • User Account Administration | Subscriber User Roles
  • User Account Administration | Main Subscription User
  • User Account Administration | User Roles and Permissions
  • Subscriber Role | Manager
  • Subscriber User Roles | Invite a New User
  • Subscriber User | Finance Role
  • Subscriber User | Review and Approve Role
  • Subscriber User | Asset and Scheduler Role
  • Subscriber User | Create and Update Role
  • External Users | Invite to Your SpyderFlow System
  • External Users | Client Standard Role
  • Subscriber and External | Check User Status
  • Subscriber and External Roles | Edit User
  • Subscriber and External | Disable User Account

System Interface

5
  • System Interface | WEB | Incoming Events
  • System Interface | Upload Integration Data
  • System Interface | Outgoing Events
  • System Interface | Integration Modules
  • System Interface | Integration Modules | Create New

FAQs

7
  • FAQs | Invitation Issues and Resolutions
  • FAQs | Forgotten Username
  • FAQs | Forgot your Password
  • FAQs | Expired Invitation links
  • FAQs | Sensitive Information Protection
  • FAQs | Plan Markers | Assets and Properties
  • FAQs | The Link: Purchase and Work Orders

Schedules

6
  • Schedules | WEB | An Overview
  • Schedules | WEB | Dashboard Widget
  • Schedules | WEB | Create New
  • Schedules | WEB | Add Recurrences and Links
  • Schedules | WEB | Bulk Actions
  • Schedules | WEB | Export

Calendar

17
  • About The Calendar
  • Web | Calendar Features
  • Web | Filter
  • Web | Search
  • Web | Event Type Configuration
  • Web | Create an Event
  • Web | Edit an Event
  • Web | Delete an Event
  • Web | Work Activities
  • Web | Asset, Property, and Work Activity Calendars
  • Mobile | Calendar Features
  • Mobile | Filter
  • Mobile | Search
  • Mobile | Create an Event
  • Mobile | Edit an Event
  • Mobile | Delete an Event
  • Mobile | Work Activities

Contacts

2
  • Contacts | WEB | Clients
  • Contacts | Web | Suppliers

Release Notes

16
  • RELEASE 2025-1
  • RELEASE 2024-8
  • RELEASE 2024-7
  • RELEASE 2024-6
  • RELEASE 2024-5
  • RELEASE 2024-4
  • RELEASE 2024-3
  • RELEASE 2024-2
  • RELEASE 2024-1
  • RELEASE 2023-5
  • RELEASE 2023-4
  • RELEASE 2023-3
  • RELEASE 2023-2
  • RELEASE 2023-1
  • RELEASE 2022-2
  • RELEASE 2022-1

SpyderFlow Mobile App Guide

18
  • Mobile App | Overview
  • Mobile App | Android | Install SpyderFlow
  • Mobile App | Apple (IOS) | Install SpyderFlow
  • Mobile App | Sign in Options
  • Mobile App | First Sign in | Choose Region
  • Mobile App | Home Screen
  • Mobile App | Overall Search
  • Mobile App | User Profile
  • Mobile App | Change Subscriber
  • Mobile App | Calendar
  • Mobile App | Codes | Scan
  • Mobile App | Codes | Generate
  • Mobile App | Requests
  • Mobile App | Scope
  • Mobile App | Scope | Create New
  • Mobile App | Order
  • Mobile App | Quote
  • SpyderFlow Mobile App Guide | Attachments

Properties

9
  • Properties | WEB | Overview
  • Properties | WEB | List of Properties
  • Properties | WEB | Create New
  • Properties | WEB | Details
  • Properties | WEB | Plans
  • Properties | WEB | Plan Markers
  • Properties | WEB | Contacts
  • Properties | WEB | Property Assets
  • Properties | WEB | Work History

Assets

15
  • Assets | WEB | Overview
  • Assets | WEB | List of Assets
  • Assets | WEB | Parenting Assets
  • Assets | WEB | Create New
  • Assets | WEB | Details
  • Assets | WEB | Codes
  • Assets | WEB | Location
  • Assets | WEB | Plans
  • Assets | WEB | Plan Markers
  • Assets | Codes | Assign and Scan
  • Assets | WEB | Print QR Codes
  • Assets| WEB | Contacts
  • Assets | WEB | Work History
  • Assets | WEB | Invoices
  • Assets | WEB | Notes

Service Requests

9
  • Service Requests | WEB | Overview
  • Service Request | WEB | Create New (Subscriber User)
  • Service Request | WEB | Create New (Client)
  • Service Requests | WEB | Problems Tab
  • Service Requests | WEB | Details Tab
  • Service Requests | WEB | Contacts
  • Service Requests | WEB | Related Tab
  • Service Requests | WEB | Work History Tab
  • Service Requests | WEB | Invoices Tab

Scopes

6
  • Scopes | WEB | Overview
  • Scopes | WEB | Status
  • Scopes | WEB | List of Scopes
  • Scopes | WEB | Create New Scope 
  • Scopes | WEB | Add to Scheduler
  • Scopes | WEB | Flow to a Quote

Quotes

9
  • Quotes | Overview
  • Quotes | List of Quotes
  • Quotes | Create New Quote
  • Quotes | WEB | Add Items, Pricing, Contacts
  • Quotes | WEB | Related Tab
  • Quotes | WEB | Attachments and Activity Tabs
  • Quotes | WEB| Statuses
  • Quotes | Bulk Actions
  • Quotes | WEB | Invoices

Work Orders

9
  • Work Orders | WEB | Overview
  • Work Orders | WEB | Status
  • Work Orders | WEB | List of Work Orders
  • Work Orders | WEB | Flow from a Scope
  • Work Orders | WEB | Flow from a Quote
  • Work Orders | WEB | Add Items
  • Work Orders | WEB | Create New Work Orders
  • Work Orders | WEB | Item of Work Process
  • Work Orders | WEB | Flow to Invoices

Purchase Orders

7
  • Purchase Orders | WEB| Flow to Invoices
  • Purchase Orders | Inside a Purchase Order
  • Purchase Orders | Overview
  • Purchase Orders | Status
  • Purchase Orders | Locations
  • Purchase Orders | WEB | List of Purchase Orders
  • Purchase Orders | WEB | Work Order

Invoices

8
  • Invoices | Overview and Subscriber User Roles
  • Invoices | Allow Manual Payments
  • Invoices | Send Invoices SpyderFlow
  • Invoices | Add Asset Name
  • Invoices | Edit Client Email
  • Invoices | Financial Settings
  • Invoices | Automate Invoice Creation Orders
  • Invoices | Payable | ‘Paid’ Option Greyed Out

Settings

8
  • Settings | WEB | An Overview
  • Settings | WEB | Companies
  • Settings | WEB | Areas
  • Settings | WEB | Projects
  • Settings | WEB | Fields Overview
  • Settings | List Of Fields
  • Settings | Fields | Create New
  • Settings | Fields | Bulk Actions

Custom Connection | Xero to SpyderFlow

14
  • Custom Connection | Xero | Overview
  • Custom Connection | Xero | Handy Hints
  • Custom Connection | Xero Settings
  • Custom Connection | Xero | Purchase Subscription
  • Custom Connection | Xero | Add a New App
  • Custom Connection | Xero | Select Accounting Scopes
  • Custom Connection | Xero | Send Authorisation Email
  • Custom Connection | Xero | Accept Email
  • Custom Connection | Xero | Client ID and Secret Key
  • Custom Connection | SpyderFlow | Financial settings
  • Custom Connection | Add Webhook URL to Xero
  • Custom Connection | Connected to Xero
  • Custom Connection | Map Tax Codes
  • Custom Connection | Xero to SpyderFlow | Tracking Categories

Profile Subscription Settings

2
  • Subscription Settings | Change Subscription
  • Subscription Settings | User Access – Multiple subscriptions

Customisation | Columns

3
  • Customisation | Columns | Helpful Information
  • Customisation | Select List | Show or Hide Columns
  • Customisation | List Pages | Resize Columns

Rates

6
  • Rates | WEB | Rate Groups
  • Rate Groups | +Create New Rate Group
  • Rates | Items Overview | +Create New Item
  • Rates | Items | List of Items
  • Rates | Requests | List of Requests
  • Rates | Requests | +Create New Request

Contractors

1
  • Contractors | WEB | Overview

Employees

5
  • Employees | Web | Overview
  • Employees | WEB | User Roles Overview
  • Employees | WEB | Create New Employee
  • Employees | WEB | Link to User Role
  • Employees | WEB | List Of Employees
  • Home
  • SpyderFlow Knowledge Base
  • Contractors
  • Contractors | WEB | Overview
View Categories

Contractors | WEB | Overview

What are Contractors

Contractors – are a listing of the subcontractors who may undertake work for the user of SpyderFlow.

Once contractor information is entered: it is then able to be referenced by the workflows that are undertaken by the users of the SpyderFlow system.

Location: SpyderFlow Main Menu –> Contacts –> Contractors

 

List of Contractors

  • The default opening page of Contractors.
  • This has all listed contractors for your SpyderFlow.

 

List of Contractors columns and data

  • Can be filtered, searched, sorted and have rules added
  • Can be customised for view and exports.

 

 

Select Actions

This is the ‘Bulk Action’ dropdown. Click to select, change multiple listed contractors to activate, disable or hold.

 

Select List Columns

Customise Columns on page (Add/Remove) – Tick or untick to select column choices.

Search

Same as all other Search fields this is a type area, by keyword, characters, names etc.

 

 

Clear Search, Filters and Sort

To clear all search, filter, sort criteria and start over click this button.

 

 

Export

Export and download to your computer or other device.

  • Export information to Spreadsheet format, download from SpyderFlow.
  • Click Export –> go to right side of browser, click to see download. View in folder or Open.

 

 

+Create New

Create a New Contractor record with information, attachments (photos, licenses, certifications).

Start filling out fields on default Details Tab first. Note! Other tabs are not available until after details tab is complete and saved.

  • Default tab opens into Details –> Fill out all details (especially mandatory in red)
  • Complete all other fields as required by your organisation.
  • Click Save (once complete) for saving information details.

 

Once Details tab is Saved

  • Move to each tab left to right to add contacts, insurances, licences, communications, notes, attachments.
  • Open each tab and click +ADD, complete details for each tab area.
  • Upload photos and files as required through upload buttons, dropdown categories.
  • Type fields can in some sections can be filled in to give identity to files added and uploaded.
  • Last tab: Activity will keep record of all activity in contractor record as you fill out, modify or delete.

 

Contacts

To add contacts click +ADD (right side)

 

Fill out fields for your contacts as required, starting with Name and Position (Mandatory) 

  • Select Dates Contact is active from and to
  • Description of contact can be useful information for anyone looking up the contact
  • Contact methods: Phone number, Email, Mobile.
  • Language – choose from drop down
  • Tick box if the contact is a Primary Contact
  • Access detail text box to detail any further information.
  • Save when complete or Cancel if no longer required to add information to this area.

 

 

Insurances 

 

To add Insurances –> Click +ADD

  • Choose Insurance Type from drop down
  • Add comments
  • Save
  • Go to Attachments Tab to upload any relevant files or photos.

 

Licences

To add Licences – similar process to Insurances but select Licences Tab —> Click +ADD 

  • Fill out all required fields of Licence details
  • Click Save
  • Go to Attachments tab to Select and Upload files and/or photos.

 

Communications

Communications Tab –> Email communications and notifications SpyderFlow to the Contractor

  • Contractor email notifications can be set for workflow related areas sent from SpyderFlow to the contractor once details are entered into the system.
  • Click Edit to set this area with destination emails, tick checkboxes for email notifications for Scopes, Quotes, Purchase Orders, Invoices.

 

Attachments

Attachments Tab –> Select Type of Attachment, Type Title, +Choose (Select your file) then Upload and Save.

 

Note!

Type of attachments are set up to the dropdown field by your SpyderFlow Administrator or Manager.

  • If you cannot match the type with the attachment refer to your organisation Manager or Administrator for SpyderFlow.

 

 

Notes

Notes Tab –> Click to add Notes to the Contractor record –> Click +ADD

  • Comment and Category are mandatory
  • Select optional alert
  • (Comment is a type field, Category and Alert can be set as drop down fields)

Handy tip! – both drop down areas set by your organisation, contact your Manager or SpyderFlow Admin to add, modify, delete options).

 

Activity

The activity tab gives information to the contractor of system and user activity.

Useful if discrepancies arise or just if you are looking for when a change occurred with contractor details.

Can be filtered by columns:

  • Reference type
  • Reference
  • Description
  • Changed from
  • Changed to
  • Created
  • Created by

When complete click another tab, menu item or <– Go back to List (List of Contractors) 

Updated on 11 June 25
Table of Contents
  • What are Contractors
    • List of Contractors
    • List of Contractors columns and data
    • Select Actions
    • Select List Columns
    • Search
    • Clear Search, Filters and Sort
    • Export
    • +Create New
    • Contacts
    • Insurances 
    • Licences
    • Communications
    • Attachments
    • Notes
    • Activity

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