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What can we help you with ?

Multi-Factor Authentication MFA

9
  • Multi-factor Authentication | MFA | Overview
  • Multi-Factor Authentication MFA | WEB vs Mobile App
  • Multi-Factor Authentication MFA | First Time | Sign up by Email
  • Multi-Factor Authentication MFA | Verification code Options
  • Multi-Factor Authentication MFA | Verification Code to Phone
  • Multi-Factor Authentication MFA | Verification Code to Email
  • Multi-Factor Authentication MFA | Add MFA Phone Option to My Profile
  • Multi-Factor Authentication MFA | No MFA Phone Number added
  • Multi-Factor Authentication MFA | System Admin | Add MFA Phone Option to Users

Getting Started

9
  • Getting Started | SpyderFlow Overview
  • Getting Started | SpyderFlow Subscription
  • Getting Started | Account Admin | Users Overview
  • Getting Started | Plan User Roles and Permissions
  • Getting Started | Sign in (once activated) Options
  • Getting Started | Activate Invitation | First Time Microsoft SSO
  • Getting Started | Activate Invitation (Email Sign in)
  • Getting Started | Sign in by Email | Change Your Password
  • Getting Started | WEB | Main Menu

The Dashboard

7
  • The Dashboard | Payable Invoices Widget
  • The Dashboard | Appearance
  • The Dashboard | Widgets
  • The Dashboard | Widgets Refresh Settings
  • The Dashboard | Map Widget
  • The Dashboard | Interface Events Widget
  • The Dashboard | Receivable Invoices

Subscriber Settings

8
  • Subscriber Settings | Overview and Details Tab
  • Subscriber Settings | Region Tab
  • Subscriber Settings | Workflow Tab
  • Subscriber Settings | Communications Tab
  • Subscriber Settings | Financial Tab
  • Subscriber Settings | Security Tab
  • Subscriber Settings | Activity Tab
  • Subscriber Settings | Allow Generate QR Codes

User Account Administration

20
  • User Account Administration | Link User Role to Employee
  • User Account Administration | My Profile
  • User Account Administration | Role-Based Access Control (RBAC)
  • User Account Administration | Record-Level Security (RLS)
  • User Account Administration | RLS – Enable
  • User Account Administration | The System Administrator
  • User Account Administration | Subscriber User Roles
  • User Account Administration | Main Subscription User
  • User Account Administration | User Roles and Permissions
  • Subscriber Role | Manager
  • Subscriber User Roles | Invite a New User
  • Subscriber User | Finance Role
  • Subscriber User | Review and Approve Role
  • Subscriber User | Asset and Scheduler Role
  • Subscriber User | Create and Update Role
  • External Users | Invite to Your SpyderFlow System
  • External Users | Client Standard Role
  • Subscriber and External | Check User Status
  • Subscriber and External Roles | Edit User
  • Subscriber and External | Disable User Account

System Interface

5
  • System Interface | WEB | Incoming Events
  • System Interface | Upload Integration Data
  • System Interface | Outgoing Events
  • System Interface | Integration Modules
  • System Interface | Integration Modules | Create New

FAQs

7
  • FAQs | Invitation Issues and Resolutions
  • FAQs | Forgotten Username
  • FAQs | Forgot your Password
  • FAQs | Expired Invitation links
  • FAQs | Sensitive Information Protection
  • FAQs | Plan Markers | Assets and Properties
  • FAQs | The Link: Purchase and Work Orders

Schedules

6
  • Schedules | WEB | An Overview
  • Schedules | WEB | Dashboard Widget
  • Schedules | WEB | Create New
  • Schedules | WEB | Add Recurrences and Links
  • Schedules | WEB | Bulk Actions
  • Schedules | WEB | Export

Calendar

17
  • About The Calendar
  • Web | Calendar Features
  • Web | Filter
  • Web | Search
  • Web | Event Type Configuration
  • Web | Create an Event
  • Web | Edit an Event
  • Web | Delete an Event
  • Web | Work Activities
  • Web | Asset, Property, and Work Activity Calendars
  • Mobile | Calendar Features
  • Mobile | Filter
  • Mobile | Search
  • Mobile | Create an Event
  • Mobile | Edit an Event
  • Mobile | Delete an Event
  • Mobile | Work Activities

Contacts

2
  • Contacts | WEB | Clients
  • Contacts | Web | Suppliers

Release Notes

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  • RELEASE 2025-1
  • RELEASE 2024-8
  • RELEASE 2024-7
  • RELEASE 2024-6
  • RELEASE 2024-5
  • RELEASE 2024-4
  • RELEASE 2024-3
  • RELEASE 2024-2
  • RELEASE 2024-1
  • RELEASE 2023-5
  • RELEASE 2023-4
  • RELEASE 2023-3
  • RELEASE 2023-2
  • RELEASE 2023-1
  • RELEASE 2022-2
  • RELEASE 2022-1

SpyderFlow Mobile App Guide

18
  • Mobile App | Overview
  • Mobile App | Android | Install SpyderFlow
  • Mobile App | Apple (IOS) | Install SpyderFlow
  • Mobile App | Sign in Options
  • Mobile App | First Sign in | Choose Region
  • Mobile App | Home Screen
  • Mobile App | Overall Search
  • Mobile App | User Profile
  • Mobile App | Change Subscriber
  • Mobile App | Calendar
  • Mobile App | Codes | Scan
  • Mobile App | Codes | Generate
  • Mobile App | Requests
  • Mobile App | Scope
  • Mobile App | Scope | Create New
  • Mobile App | Order
  • Mobile App | Quote
  • SpyderFlow Mobile App Guide | Attachments

Properties

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  • Properties | WEB | Overview
  • Properties | WEB | List of Properties
  • Properties | WEB | Create New
  • Properties | WEB | Details
  • Properties | WEB | Plans
  • Properties | WEB | Plan Markers
  • Properties | WEB | Contacts
  • Properties | WEB | Property Assets
  • Properties | WEB | Work History

Assets

15
  • Assets | WEB | Overview
  • Assets | WEB | List of Assets
  • Assets | WEB | Parenting Assets
  • Assets | WEB | Create New
  • Assets | WEB | Details
  • Assets | WEB | Codes
  • Assets | WEB | Location
  • Assets | WEB | Plans
  • Assets | WEB | Plan Markers
  • Assets | Codes | Assign and Scan
  • Assets | WEB | Print QR Codes
  • Assets| WEB | Contacts
  • Assets | WEB | Work History
  • Assets | WEB | Invoices
  • Assets | WEB | Notes

Service Requests

9
  • Service Requests | WEB | Overview
  • Service Request | WEB | Create New (Subscriber User)
  • Service Request | WEB | Create New (Client)
  • Service Requests | WEB | Problems Tab
  • Service Requests | WEB | Details Tab
  • Service Requests | WEB | Contacts
  • Service Requests | WEB | Related Tab
  • Service Requests | WEB | Work History Tab
  • Service Requests | WEB | Invoices Tab

Scopes

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  • Scopes | WEB | Overview
  • Scopes | WEB | Status
  • Scopes | WEB | List of Scopes
  • Scopes | WEB | Create New Scope 
  • Scopes | WEB | Add to Scheduler
  • Scopes | WEB | Flow to a Quote

Quotes

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  • Quotes | Overview
  • Quotes | List of Quotes
  • Quotes | Create New Quote
  • Quotes | WEB | Add Items, Pricing, Contacts
  • Quotes | WEB | Related Tab
  • Quotes | WEB | Attachments and Activity Tabs
  • Quotes | WEB| Statuses
  • Quotes | Bulk Actions
  • Quotes | WEB | Invoices

Work Orders

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  • Work Orders | WEB | Overview
  • Work Orders | WEB | Status
  • Work Orders | WEB | List of Work Orders
  • Work Orders | WEB | Flow from a Scope
  • Work Orders | WEB | Flow from a Quote
  • Work Orders | WEB | Add Items
  • Work Orders | WEB | Create New Work Orders
  • Work Orders | WEB | Item of Work Process
  • Work Orders | WEB | Flow to Invoices

Purchase Orders

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  • Purchase Orders | WEB| Flow to Invoices
  • Purchase Orders | Inside a Purchase Order
  • Purchase Orders | Overview
  • Purchase Orders | Status
  • Purchase Orders | Locations
  • Purchase Orders | WEB | List of Purchase Orders
  • Purchase Orders | WEB | Work Order

Invoices

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  • Invoices | Overview and Subscriber User Roles
  • Invoices | Allow Manual Payments
  • Invoices | Send Invoices SpyderFlow
  • Invoices | Add Asset Name
  • Invoices | Edit Client Email
  • Invoices | Financial Settings
  • Invoices | Automate Invoice Creation Orders
  • Invoices | Payable | ‘Paid’ Option Greyed Out

Settings

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  • Settings | WEB | An Overview
  • Settings | WEB | Companies
  • Settings | WEB | Areas
  • Settings | WEB | Projects
  • Settings | WEB | Fields Overview
  • Settings | List Of Fields
  • Settings | Fields | Create New
  • Settings | Fields | Bulk Actions

Custom Connection | Xero to SpyderFlow

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  • Custom Connection | Xero | Overview
  • Custom Connection | Xero | Handy Hints
  • Custom Connection | Xero Settings
  • Custom Connection | Xero | Purchase Subscription
  • Custom Connection | Xero | Add a New App
  • Custom Connection | Xero | Select Accounting Scopes
  • Custom Connection | Xero | Send Authorisation Email
  • Custom Connection | Xero | Accept Email
  • Custom Connection | Xero | Client ID and Secret Key
  • Custom Connection | SpyderFlow | Financial settings
  • Custom Connection | Add Webhook URL to Xero
  • Custom Connection | Connected to Xero
  • Custom Connection | Map Tax Codes
  • Custom Connection | Xero to SpyderFlow | Tracking Categories

Profile Subscription Settings

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  • Subscription Settings | Change Subscription
  • Subscription Settings | User Access – Multiple subscriptions

Customisation | Columns

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  • Customisation | Columns | Helpful Information
  • Customisation | Select List | Show or Hide Columns
  • Customisation | List Pages | Resize Columns

Rates

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  • Rates | WEB | Rate Groups
  • Rate Groups | +Create New Rate Group
  • Rates | Items Overview | +Create New Item
  • Rates | Items | List of Items
  • Rates | Requests | List of Requests
  • Rates | Requests | +Create New Request

Contractors

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  • Contractors | WEB | Overview

Employees

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  • Employees | Web | Overview
  • Employees | WEB | User Roles Overview
  • Employees | WEB | Create New Employee
  • Employees | WEB | Link to User Role
  • Employees | WEB | List Of Employees
  • Home
  • SpyderFlow Knowledge Base
  • Settings
  • Settings | WEB | An Overview
View Categories

Settings | WEB | An Overview

Location: Main Menu –> Settings

These are workflow settings for key items to work with user input in the SpyderFlow system. Some are pre-requisite to uploading data to SpyderFlow.

For example:

  • Set up minimum of One (1) Company at start of SpyderFlow onboarding
  • Clients may need to be set prior to input of properties
  • Fields may need to be created for some dropdowns. If you cannot complete a fill out field section: check if you need to create the dropdown field first to then choose and progress.

 

Set up!

  • Companies – this is to enable a user of SpyderFlow to undertake work from different companies that may be part of their enterprise,
  • Areas – this is the ability to set geographical areas that are required by the users of SpyderFlow to manage their work activity,
  • Projects – this is the ability to consolidate scopes, quotes and work orders into a particular project so that reporting an invoicing can be done on a project basis,
  • Fields – this is the listing of fields that are available within the system for use by SpyderFlow users.

Companies

In your first time usage of SpyderFlow check you have a Company in Settings –> Companies –> List of Companies.

  • There needs to be an minimum 1 x Company.
  • If your Company is not added then click +Create New to add details.
  • Save when complete
  • Go back to ‘List of Companies’ to check, view, sort, search, filter or export companies details.

Areas

Areas are locations that can be set up as you go, or pre organised during subscription onboarding if required.

  • Can be filtered, searched, sorted and exported once set up your List of Areas.

To Set up Areas

  • Main Menu –> Settings –> Areas –> List of Areas –> +Create New
  • Name: (City/Location) eg. Newcastle
  • Code: (Code to give the Area) eg. NC
  • Is Default: (tick checkbox if Yes)

 

Projects

Projects can be set up as you go with details.

  • Can be filtered, searched, sorted and exported once set up your List of Projects.

To Set up Projects

  • Main Menu –> Settings –> Projects –> List of Projects –> +Create New
  • Name: (Project Name)
  • Code: (Project Code)
  • Is Default: (tick checkbox if Yes)

 

Fields

Fields are used in many areas throughout SpyderFlow. On subscription creation there will be a default set of fields with your workflow management system.

However, if you need to add additional fields: Go to Main Menu –> Settings –> Fields –> List of Fields

  • Search current fields to Edit if the field is not quite correct.
  • Or +Create New to add new fields.
  • Choose Type of field (What type of field is this to be and where will it be located? eg Asset Attachment type – Attachment field in Asset)
  • Fill in Value and Code (Value name like Photo, Document, General, Office, Cleaning – what is the field for?). Code can be alphabetical or numerical.
  • Description: Add descriptive details if needed (Optional)
  • Is Default? tick checkbox for Yes or leave unticked for No (Optional)
  • Order Index: Numerical value if required (Optional)

 

 

Updated on 6 December 24
Table of Contents
  • Set up!
    • Companies
    • Areas
    • Projects
    • Fields

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