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Getting Started

13
  • Getting Started | Field Groups
  • Getting Started | Understanding Fields and Field Options
  • Getting Started | SpyderFlow Overview
  • Getting Started | System Administrator | Subscriber Set Up
  • Getting Started | SpyderFlow Subscription
  • Getting Started | System Administrator | Plan User Access
  • Getting Started | Activate Invitation | First Time Microsoft SSO
  • Getting Started | Activate Invitation (Email Sign in)
  • Getting Started | Sign in (once activated) Options
  • Getting Started | Sign in by Email | Change Your Password
  • Getting Started | WEB | Main Menu and Dashboard
  • Getting Started | WEB | Fields
  • Getting Started | WEB | Set Fields for Workflow Dropdown Options

SpyderFlow Mobile App Guide

23
  • Mobile App | About
  • Mobile App | Android | Install SpyderFlow
  • Mobile App | Apple (IOS) | Install SpyderFlow
  • Mobile App | Mobile Interface Refresh
  • Mobile App | Sign in Options
  • Mobile App | First Sign in | Choose Region
  • Mobile App | Home Screen
  • Mobile App | User Profile
  • Mobile App | Change Subscriber
  • Mobile App | Overall Search
  • Mobile App | Requests
  • Mobile App | Quote
  • Mobile App | Scope
  • Mobile App | Work Order
  • Mobile App | Purchase Order
  • Mobile App | Calendar
  • Mobile App | Property
  • Mobile App | Asset
  • Mobile App | Contractor
  • Mobile App | Client
  • Mobile App | Attachments
  • Mobile App | Codes | Scan
  • Mobile App | Codes | Generate

FAQs

7
  • FAQs | Invitation Issues and Resolutions
  • FAQs | Forgotten Username
  • FAQs | Forgot your Password
  • FAQs | Expired Invitation links
  • FAQs | Sensitive Information Protection
  • FAQs | Plan Markers | Assets and Properties
  • FAQs | The Link: Purchase and Work Orders

Troubleshooting Errors

2
  • Troubleshooting Errors | No-Reply SpyderFlow Email Update
  • Troubleshooting Errors | Authorisation | B2C Sign in Errors

The Dashboard

8
  • The Dashboard | WEB | Asset and Property Widgets
  • The Dashboard | WEB | Appearance
  • The Dashboard | WEB | Widgets
  • The Dashboard | WEB | Widgets Refresh Settings
  • The Dashboard | WEB | Payable Invoices Widget
  • The Dashboard | WEB | Map Widget
  • The Dashboard | WEB | Interface Events Widget
  • The Dashboard | WEB | Receivable Invoices

Service Requests

10
  • Service Request | WEB | Attachments
  • Service Requests | WEB | Overview
  • Service Request | WEB | Create New (Subscriber User)
  • Service Request | WEB | Create New (As a Client)
  • Service Requests | WEB | Requests
  • Service Requests | WEB | Details
  • Service Requests | WEB | Contacts
  • Service Requests | WEB | Related
  • Service Requests | WEB | Invoices
  • Service Requests | WEB | Notes

Scopes

6
  • Scopes | WEB | Overview
  • Scopes | WEB | Status
  • Scopes | WEB | List of Scopes
  • Scopes | WEB | Create New Scope 
  • Scopes | WEB | Add to Scheduler
  • Scopes | WEB | Flow to a Quote

Quotes

9
  • Quotes | Overview
  • Quotes | List of Quotes
  • Quotes | Create New Quote
  • Quotes | WEB | Add Items, Pricing, Contacts
  • Quotes | WEB | Related Tab
  • Quotes | WEB | Attachments and Activity Tabs
  • Quotes | WEB| Statuses
  • Quotes | Bulk Actions
  • Quotes | WEB | Invoices

Work Orders

10
  • Work Orders | WEB | Overview
  • Work Orders | WEB | Status
  • Work Orders | WEB | Create New Work Orders
  • Work Orders | WEB | Item of Work Process
  • Work Orders | WEB | Add Items
  • Work Orders | WEB | List of Work Orders
  • Work Orders | WEB | Attachable Forms
  • Work Orders | WEB | Flow from a Scope
  • Work Orders | WEB | Flow from a Quote
  • Work Orders | WEB | Flow to Invoices

Purchase Orders

8
  • Purchase Orders | WEB | Notes
  • Purchase Orders | Overview
  • Purchase Orders | WEB| Flow to Invoices
  • Purchase Orders | Inside a Purchase Order
  • Purchase Orders | Status
  • Purchase Orders | Locations
  • Purchase Orders | WEB | List of Purchase Orders
  • Purchase Orders | WEB | Work Order

Schedules

6
  • Schedules | WEB | An Overview
  • Schedules | WEB | Dashboard Widget
  • Schedules | WEB | Create New
  • Schedules | WEB | Add Recurrences and Links
  • Schedules | WEB | Bulk Actions
  • Schedules | WEB | Export

Invoices

9
  • Invoices | WEB | Receivables
  • Invoices | Overview and Subscriber User Roles
  • Invoices | Allow Manual Payments
  • Invoices | Send Invoices SpyderFlow
  • Invoices | Add Asset Name
  • Invoices | Edit Client Email
  • Invoices | Financial Settings
  • Invoices | Automate Invoice Creation Orders
  • Invoices | Payable | ‘Paid’ Option Greyed Out

Assets

15
  • Assets | WEB | Overview
  • Assets | WEB | List of Assets
  • Assets | WEB | Parenting Assets
  • Assets | WEB | Create New
  • Assets | WEB | Details
  • Assets | WEB | Codes
  • Assets | WEB | Location
  • Assets | WEB | Plans
  • Assets | WEB | Plan Markers
  • Assets | Codes | Assign and Scan
  • Assets | WEB | Print QR Codes
  • Assets| WEB | Contacts
  • Assets | WEB | Work History
  • Assets | WEB | Invoices
  • Assets | WEB | Notes

Properties

9
  • Properties | WEB | Overview
  • Properties | WEB | List of Properties
  • Properties | WEB | Create New
  • Properties | WEB | Details
  • Properties | WEB | Plans
  • Properties | WEB | Plan Markers
  • Properties | WEB | Contacts
  • Properties | WEB | Property Assets
  • Properties | WEB | Work History

Calendar

17
  • About The Calendar
  • Web | Calendar Features
  • Web | Filter
  • Web | Search
  • Web | Event Type Configuration
  • Web | Create an Event
  • Web | Edit an Event
  • Web | Delete an Event
  • Web | Work Activities
  • Web | Asset, Property, and Work Activity Calendars
  • Mobile | Calendar Features
  • Mobile | Filter
  • Mobile | Search
  • Mobile | Create an Event
  • Mobile | Edit an Event
  • Mobile | Delete an Event
  • Mobile | Work Activities

Contacts

1
  • Contacts | WEB | Overview

Clients

2
  • Clients | WEB | Overview
  • Clients | Accept Sign Up Invitation

Contractors

9
  • Contractors | WEB | Overview
  • Contractors | WEB | List of Contractors
  • Contractors | Settings | Create a New Contractor Record
  • Contractors | Subscriber | Add Contractor User
  • Contractor | WEB | Access and Work Flows
  • Contractors | WEB | Contractor Approvals Widget
  • Contractors | Approval Process | Contractors and Workers
  • Contractor | WEB | Contractor Workers Overview
  • Contractors | WEB | Create New Contractor Worker

Employees

7
  • Employees | WEB | User Roles Overview
  • Employees | Web | Information and RLS
  • Employees | WEB | List Of Employees
  • Employees | WEB | Create New User Roles
  • Employees | WEB | Create New Employee
  • Employees | WEB | Link to User Role
  • Employees | WEB | Multiple User Groups

Suppliers

1
  • Suppliers | WEB | Overview

Rates

6
  • Rates | WEB | Rate Groups and Availability
  • Rates | Rate Groups |+Create New
  • Rates | Rate Groups | Items – List of
  • Rates | Rate Groups | New Items and Linked Requests
  • Rates | Requests | List of Requests
  • Rates | Requests | +Create New

Settings

8
  • Settings | Field Groups and Field Options | +Create New, Move, Copy
  • Settings | WEB | An Overview
  • Settings | WEB | Companies
  • Settings | WEB | Areas
  • Settings | WEB | Projects
  • Settings | WEB | Field Options Overview
  • Settings | Fields | Create New
  • Settings | Fields | Bulk Actions

System Interface

5
  • System Interface | WEB | Incoming Events
  • System Interface | Outgoing Events
  • System Interface | Integration Modules
  • System Interface | Integration Modules | Create New
  • System Interface | Upload Integration Data

User Account Administration

19
  • User Account Administration | My Profile
  • User Account Administration | Role-Based Access Control (RBAC)
  • User Account Administration | Record-Level Security (RLS)
  • User Account Administration | User Roles and Permissions
  • User Account Administration | Main Subscription User
  • User Account Administration | Subscriber User Roles
  • Subscriber User Roles | Invite a New User
  • User Account Administration | Link User Role to Employee
  • User Account Administration | The System Administrator
  • Subscriber Role | Manager
  • Subscriber User | Finance Role
  • Subscriber User | Review and Approve Role
  • Subscriber User | Asset and Scheduler Role
  • Subscriber User | Create and Update Role
  • External Users | Invite to Your SpyderFlow System
  • External Users | Client Standard Role
  • Subscriber and External | Check User Status
  • Subscriber and External Roles | Edit User
  • Subscriber and External | Disable User Account

Profile Subscription Settings

2
  • Subscription Settings | User Access – Multiple subscriptions
  • Subscription Settings | Change Subscription

Subscriber Settings

8
  • Subscriber Settings | Overview and Details Tab
  • Subscriber Settings | Region Tab
  • Subscriber Settings | Workflow Tab
  • Subscriber Settings | Allow Generate QR Codes
  • Subscriber Settings | Communications Tab
  • Subscriber Settings | Financial Tab
  • Subscriber Settings | Security Tab
  • Subscriber Settings | Activity Tab

Customisation | Columns

3
  • Customisation | Columns | Helpful Information
  • Customisation | Select List | Show or Hide Columns
  • Customisation | List Pages | Resize Columns

Custom Connection | Xero to SpyderFlow

14
  • Custom Connection | Xero | Overview
  • Custom Connection | Xero | Handy Hints
  • Custom Connection | Xero Settings
  • Custom Connection | Xero | Purchase Subscription
  • Custom Connection | Xero | Add a New App
  • Custom Connection | Xero | Select Accounting Scopes
  • Custom Connection | Xero | Send Authorisation Email
  • Custom Connection | Xero | Accept Email
  • Custom Connection | Xero | Client ID and Secret Key
  • Custom Connection | SpyderFlow | Financial settings
  • Custom Connection | Add Webhook URL to Xero
  • Custom Connection | Connected to Xero
  • Custom Connection | Map Tax Codes
  • Custom Connection | Xero to SpyderFlow | Tracking Categories

Multi-Factor Authentication MFA

9
  • Multi-factor Authentication | MFA | Overview
  • Multi-Factor Authentication MFA | WEB vs Mobile App
  • Multi-Factor Authentication MFA | First Time | Sign up by Email
  • Multi-Factor Authentication MFA | Verification code Options
  • Multi-Factor Authentication MFA | Verification Code to Phone
  • Multi-Factor Authentication MFA | Verification Code to Email
  • Multi-Factor Authentication MFA | Add MFA Phone Option to My Profile
  • Multi-Factor Authentication MFA | No MFA Phone Number added
  • Multi-Factor Authentication MFA | System Admin | Add MFA Phone Option to Users

Release Notes

18
  • RELEASE 2025-3
  • RELEASE 2025-2
  • RELEASE 2025-1
  • RELEASE 2024-8
  • RELEASE 2024-7
  • RELEASE 2024-6
  • RELEASE 2024-5
  • RELEASE 2024-4
  • RELEASE 2024-3
  • RELEASE 2024-2
  • RELEASE 2024-1
  • RELEASE 2023-5
  • RELEASE 2023-4
  • RELEASE 2023-3
  • RELEASE 2023-2
  • RELEASE 2023-1
  • RELEASE 2022-2
  • RELEASE 2022-1

Reports

2
  • Reports | WEB | Assets and Properties
  • Reports | WEB | Overview

Account Admin

5
  • Account Admin | WEB | Employee | Assign to User Group
  • Account Admin | System Admin or Manager | Overview
  • Account Admin | WEB | User Groups | Security
  • Account Admin | WEB | System Admin | Set User Groups
  • Account Admin | WEB | System Admin | Enable RLS

Companies

6
  • Companies | WEB | Overview
  • Companies | WEB | List of Companies
  • Companies | WEB | +Create New
  • Companies | WEB | Financial tab
  • Companies | WEB | Related Tab
  • Companies | WEB | Activity Tab

SpyderFlow Manuals

1
  • Contractor Manual
  • Home
  • SpyderFlow Knowledge Base
  • Contractors
  • Contractors | Settings | Create a New Contractor Record
View Categories

Contractors | Settings | Create a New Contractor Record

+Create New

Create a New Contractor record with information, attachments (photos, licenses, certifications).

Start filling out fields on default Details Tab first. Note! Other tabs are not available until after details tab is complete and saved.

  • Default tab opens into Details –> Fill out all details (especially mandatory in red)
  • Complete all other fields as required by your organisation.
  • Click Save (once complete) for saving information details.

 

Once Details tab is Saved

  • Move to each tab left to right to add contacts, insurances, licences, communications, notes, attachments.
  • Open each tab and click +ADD, complete details for each tab area.
  • Upload photos and files as required through upload buttons, dropdown categories.
  • Type fields can in some sections can be filled in to give identity to files added and uploaded.
  • Last tab: Activity will keep record of all activity in contractor record as you fill out, modify or delete.

 

Contacts

To add contacts click +ADD (right side)

 

Fill out fields for your contacts as required, starting with Name and Position (Mandatory) 

  • Select Dates Contact is active from and to
  • Description of contact can be useful information for anyone looking up the contact
  • Contact methods: Phone number, Email, Mobile.
  • Language – choose from drop down
  • Tick box if the contact is a Primary Contact
  • Access detail text box to detail any further information.
  • Save when complete or Cancel if no longer required to add information to this area.

 

 

Insurances 

 

To add Insurances –> Click +ADD

  • Choose Insurance Type from drop down
  • Add comments
  • Save
  • Go to Attachments Tab to upload any relevant files or photos.

 

Licences

To add Licences – similar process to Insurances but select Licences Tab —> Click +ADD 

  • Fill out all required fields of Licence details
  • Click Save
  • Go to Attachments tab to Select and Upload files and/or photos.

 

Communications

Communications Tab –> Email communications and notifications SpyderFlow to the Contractor

  • Contractor email notifications can be set for workflow related areas sent from SpyderFlow to the contractor once details are entered into the system.
  • Click Edit to set this area with destination emails, tick checkboxes for email notifications for Scopes, Quotes, Purchase Orders, Invoices.

 

Attachments

Attachments Tab –> Select Type of Attachment, Type Title, +Choose (Select your file) then Upload and Save.

 

Note!

Type of attachments are set up to the dropdown field by your SpyderFlow Administrator or Manager.

  • If you cannot match the type with the attachment refer to your organisation Manager or Administrator for SpyderFlow.

 

 

Notes

Notes Tab –> Click to add Notes to the Contractor record –> Click +ADD

  • Comment and Category are mandatory
  • Select optional alert
  • (Comment is a type field, Category and Alert can be set as drop down fields)

Handy tip! – both drop down areas set by your organisation, contact your Manager or SpyderFlow Admin to add, modify, delete options).

 

Activity

The activity tab gives information to the contractor of system and user activity.

Useful if discrepancies arise or just if you are looking for when a change occurred with contractor details.

Can be filtered by columns:

  • Reference type
  • Reference
  • Description
  • Changed from
  • Changed to
  • Created
  • Created by

When complete click another tab, menu item or <– Go back to List (List of Contractors) 

Updated on 3 July 25
Table of Contents
  • +Create New
  • Contacts
  • Insurances 
  • Licences
  • Communications
  • Attachments
  • Notes
  • Activity

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