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Getting Started

11
  • Getting Started | SpyderFlow Overview
  • Getting Started | System Administrator | Subscriber Set Up
  • Getting Started | SpyderFlow Subscription
  • Getting Started | System Administrator | Plan User Access
  • Getting Started | Activate Invitation | First Time Microsoft SSO
  • Getting Started | Activate Invitation (Email Sign in)
  • Getting Started | Sign in (once activated) Options
  • Getting Started | Sign in by Email | Change Your Password
  • Getting Started | WEB | Main Menu and Dashboard
  • Getting Started | WEB | Fields
  • Getting Started | WEB | Set Fields for Workflow Dropdown Options

SpyderFlow Mobile App Guide

23
  • Mobile App | About
  • Mobile App | Android | Install SpyderFlow
  • Mobile App | Apple (IOS) | Install SpyderFlow
  • Mobile App | Mobile Interface Refresh
  • Mobile App | Sign in Options
  • Mobile App | First Sign in | Choose Region
  • Mobile App | Home Screen
  • Mobile App | User Profile
  • Mobile App | Change Subscriber
  • Mobile App | Overall Search
  • Mobile App | Requests
  • Mobile App | Quote
  • Mobile App | Scope
  • Mobile App | Work Order
  • Mobile App | Purchase Order
  • Mobile App | Calendar
  • Mobile App | Property
  • Mobile App | Asset
  • Mobile App | Contractor
  • Mobile App | Client
  • Mobile App | Attachments
  • Mobile App | Codes | Scan
  • Mobile App | Codes | Generate

FAQs

7
  • FAQs | Invitation Issues and Resolutions
  • FAQs | Forgotten Username
  • FAQs | Forgot your Password
  • FAQs | Expired Invitation links
  • FAQs | Sensitive Information Protection
  • FAQs | Plan Markers | Assets and Properties
  • FAQs | The Link: Purchase and Work Orders

Troubleshooting Errors

2
  • Troubleshooting Errors | No-Reply SpyderFlow Email Update
  • Troubleshooting Errors | Authorisation | B2C Sign in Errors

The Dashboard

8
  • The Dashboard | WEB | Asset and Property Widgets
  • The Dashboard | WEB | Appearance
  • The Dashboard | WEB | Widgets
  • The Dashboard | WEB | Widgets Refresh Settings
  • The Dashboard | WEB | Payable Invoices Widget
  • The Dashboard | WEB | Map Widget
  • The Dashboard | WEB | Interface Events Widget
  • The Dashboard | WEB | Receivable Invoices

Service Requests

10
  • Service Request | WEB | Attachments
  • Service Requests | WEB | Overview
  • Service Request | WEB | Create New (Subscriber User)
  • Service Request | WEB | Create New (As a Client)
  • Service Requests | WEB | Requests
  • Service Requests | WEB | Details
  • Service Requests | WEB | Contacts
  • Service Requests | WEB | Related
  • Service Requests | WEB | Invoices
  • Service Requests | WEB | Notes

Scopes

6
  • Scopes | WEB | Overview
  • Scopes | WEB | Status
  • Scopes | WEB | List of Scopes
  • Scopes | WEB | Create New Scope 
  • Scopes | WEB | Add to Scheduler
  • Scopes | WEB | Flow to a Quote

Quotes

9
  • Quotes | Overview
  • Quotes | List of Quotes
  • Quotes | Create New Quote
  • Quotes | WEB | Add Items, Pricing, Contacts
  • Quotes | WEB | Related Tab
  • Quotes | WEB | Attachments and Activity Tabs
  • Quotes | WEB| Statuses
  • Quotes | Bulk Actions
  • Quotes | WEB | Invoices

Work Orders

10
  • Work Orders | WEB | Overview
  • Work Orders | WEB | Status
  • Work Orders | WEB | Create New Work Orders
  • Work Orders | WEB | Item of Work Process
  • Work Orders | WEB | Add Items
  • Work Orders | WEB | List of Work Orders
  • Work Orders | WEB | Attachable Forms
  • Work Orders | WEB | Flow from a Scope
  • Work Orders | WEB | Flow from a Quote
  • Work Orders | WEB | Flow to Invoices

Purchase Orders

8
  • Purchase Orders | WEB | Notes
  • Purchase Orders | Overview
  • Purchase Orders | WEB| Flow to Invoices
  • Purchase Orders | Inside a Purchase Order
  • Purchase Orders | Status
  • Purchase Orders | Locations
  • Purchase Orders | WEB | List of Purchase Orders
  • Purchase Orders | WEB | Work Order

Schedules

6
  • Schedules | WEB | An Overview
  • Schedules | WEB | Dashboard Widget
  • Schedules | WEB | Create New
  • Schedules | WEB | Add Recurrences and Links
  • Schedules | WEB | Bulk Actions
  • Schedules | WEB | Export

Invoices

9
  • Invoices | WEB | Receivables
  • Invoices | Overview and Subscriber User Roles
  • Invoices | Allow Manual Payments
  • Invoices | Send Invoices SpyderFlow
  • Invoices | Add Asset Name
  • Invoices | Edit Client Email
  • Invoices | Financial Settings
  • Invoices | Automate Invoice Creation Orders
  • Invoices | Payable | ‘Paid’ Option Greyed Out

Assets

15
  • Assets | WEB | Overview
  • Assets | WEB | List of Assets
  • Assets | WEB | Parenting Assets
  • Assets | WEB | Create New
  • Assets | WEB | Details
  • Assets | WEB | Codes
  • Assets | WEB | Location
  • Assets | WEB | Plans
  • Assets | WEB | Plan Markers
  • Assets | Codes | Assign and Scan
  • Assets | WEB | Print QR Codes
  • Assets| WEB | Contacts
  • Assets | WEB | Work History
  • Assets | WEB | Invoices
  • Assets | WEB | Notes

Properties

9
  • Properties | WEB | Overview
  • Properties | WEB | List of Properties
  • Properties | WEB | Create New
  • Properties | WEB | Details
  • Properties | WEB | Plans
  • Properties | WEB | Plan Markers
  • Properties | WEB | Contacts
  • Properties | WEB | Property Assets
  • Properties | WEB | Work History

Calendar

17
  • About The Calendar
  • Web | Calendar Features
  • Web | Filter
  • Web | Search
  • Web | Event Type Configuration
  • Web | Create an Event
  • Web | Edit an Event
  • Web | Delete an Event
  • Web | Work Activities
  • Web | Asset, Property, and Work Activity Calendars
  • Mobile | Calendar Features
  • Mobile | Filter
  • Mobile | Search
  • Mobile | Create an Event
  • Mobile | Edit an Event
  • Mobile | Delete an Event
  • Mobile | Work Activities

Contacts

1
  • Contacts | WEB | Overview

Clients

2
  • Clients | WEB | Overview
  • Clients | Accept Sign Up Invitation

Contractors

9
  • Contractors | WEB | Overview
  • Contractors | WEB | List of Contractors
  • Contractors | Settings | Create a New Contractor Record
  • Contractors | Subscriber | Add Contractor User
  • Contractor | WEB | Access and Work Flows
  • Contractors | WEB | Contractor Approvals Widget
  • Contractors | Approval Process | Contractors and Workers
  • Contractor | WEB | Contractor Workers Overview
  • Contractors | WEB | Create New Contractor Worker

Employees

7
  • Employees | WEB | User Roles Overview
  • Employees | Web | Information and RLS
  • Employees | WEB | List Of Employees
  • Employees | WEB | Create New User Roles
  • Employees | WEB | Create New Employee
  • Employees | WEB | Link to User Role
  • Employees | WEB | Multiple User Groups

Suppliers

1
  • Suppliers | WEB | Overview

Rates

6
  • Rates | WEB | Rate Groups and Availability
  • Rates | Rate Groups |+Create New
  • Rates | Rate Groups | Items – List of
  • Rates | Rate Groups | New Items and Linked Requests
  • Rates | Requests | List of Requests
  • Rates | Requests | +Create New

Settings

8
  • Settings | WEB | An Overview
  • Settings | WEB | Companies
  • Settings | WEB | Areas
  • Settings | WEB | Projects
  • Settings | WEB | Fields Overview
  • Settings | List Of Fields
  • Settings | Fields | Create New
  • Settings | Fields | Bulk Actions

System Interface

5
  • System Interface | WEB | Incoming Events
  • System Interface | Outgoing Events
  • System Interface | Integration Modules
  • System Interface | Integration Modules | Create New
  • System Interface | Upload Integration Data

User Account Administration

19
  • User Account Administration | My Profile
  • User Account Administration | Role-Based Access Control (RBAC)
  • User Account Administration | Record-Level Security (RLS)
  • User Account Administration | User Roles and Permissions
  • User Account Administration | Main Subscription User
  • User Account Administration | Subscriber User Roles
  • Subscriber User Roles | Invite a New User
  • User Account Administration | Link User Role to Employee
  • User Account Administration | The System Administrator
  • Subscriber Role | Manager
  • Subscriber User | Finance Role
  • Subscriber User | Review and Approve Role
  • Subscriber User | Asset and Scheduler Role
  • Subscriber User | Create and Update Role
  • External Users | Invite to Your SpyderFlow System
  • External Users | Client Standard Role
  • Subscriber and External | Check User Status
  • Subscriber and External Roles | Edit User
  • Subscriber and External | Disable User Account

Profile Subscription Settings

2
  • Subscription Settings | User Access – Multiple subscriptions
  • Subscription Settings | Change Subscription

Subscriber Settings

8
  • Subscriber Settings | Overview and Details Tab
  • Subscriber Settings | Region Tab
  • Subscriber Settings | Workflow Tab
  • Subscriber Settings | Allow Generate QR Codes
  • Subscriber Settings | Communications Tab
  • Subscriber Settings | Financial Tab
  • Subscriber Settings | Security Tab
  • Subscriber Settings | Activity Tab

Customisation | Columns

3
  • Customisation | Columns | Helpful Information
  • Customisation | Select List | Show or Hide Columns
  • Customisation | List Pages | Resize Columns

Custom Connection | Xero to SpyderFlow

14
  • Custom Connection | Xero | Overview
  • Custom Connection | Xero | Handy Hints
  • Custom Connection | Xero Settings
  • Custom Connection | Xero | Purchase Subscription
  • Custom Connection | Xero | Add a New App
  • Custom Connection | Xero | Select Accounting Scopes
  • Custom Connection | Xero | Send Authorisation Email
  • Custom Connection | Xero | Accept Email
  • Custom Connection | Xero | Client ID and Secret Key
  • Custom Connection | SpyderFlow | Financial settings
  • Custom Connection | Add Webhook URL to Xero
  • Custom Connection | Connected to Xero
  • Custom Connection | Map Tax Codes
  • Custom Connection | Xero to SpyderFlow | Tracking Categories

Multi-Factor Authentication MFA

9
  • Multi-factor Authentication | MFA | Overview
  • Multi-Factor Authentication MFA | WEB vs Mobile App
  • Multi-Factor Authentication MFA | First Time | Sign up by Email
  • Multi-Factor Authentication MFA | Verification code Options
  • Multi-Factor Authentication MFA | Verification Code to Phone
  • Multi-Factor Authentication MFA | Verification Code to Email
  • Multi-Factor Authentication MFA | Add MFA Phone Option to My Profile
  • Multi-Factor Authentication MFA | No MFA Phone Number added
  • Multi-Factor Authentication MFA | System Admin | Add MFA Phone Option to Users

Release Notes

18
  • RELEASE 2025-3
  • RELEASE 2025-2
  • RELEASE 2025-1
  • RELEASE 2024-8
  • RELEASE 2024-7
  • RELEASE 2024-6
  • RELEASE 2024-5
  • RELEASE 2024-4
  • RELEASE 2024-3
  • RELEASE 2024-2
  • RELEASE 2024-1
  • RELEASE 2023-5
  • RELEASE 2023-4
  • RELEASE 2023-3
  • RELEASE 2023-2
  • RELEASE 2023-1
  • RELEASE 2022-2
  • RELEASE 2022-1

Reports

2
  • Reports | WEB | Assets and Properties
  • Reports | WEB | Overview

Account Admin

5
  • Account Admin | WEB | Employee | Assign to User Group
  • Account Admin | System Admin or Manager | Overview
  • Account Admin | WEB | User Groups | Security
  • Account Admin | WEB | System Admin | Set User Groups
  • Account Admin | WEB | System Admin | Enable RLS

Companies

6
  • Companies | WEB | Overview
  • Companies | WEB | List of Companies
  • Companies | WEB | +Create New
  • Companies | WEB | Financial tab
  • Companies | WEB | Related Tab
  • Companies | WEB | Activity Tab

SpyderFlow Manuals

1
  • Contractor Manual
  • Home
  • SpyderFlow Knowledge Base
  • Release Notes
  • RELEASE 2025-1
View Categories

RELEASE 2025-1

  April 2025


New Features

Purchase Orders #web #mobile

Purchase Orders (POs) are now split into their own business objects to allow individual ownership and tailored permissions for each PO, ensuring only relevant records are accessible to users. This enhances data privacy, improves scalability, and supports better workforce management. Learn more here

 

Record-Level Security #web #mobile

Introducing record-level security to ensure more granular access control by restricting data visibility at the record level. Users now only have access to the records they are assigned to, enhancing privacy, compliance, and security. Learn more here

 

Multi-Factor Authentication #web #mobile

We’ve added multi-factor authentication (MFA) for added account security, providing an extra layer of protection when logging in. Learn more here

 

Click-through for “Expired Licences & Insurances” Widget #web

The “Expired Licences & Insurances” widget is now clickable, allowing users to directly access a list of records related to expired licences and insurances. Learn more here

 

Care and Support Sector Updates #web

  1. Updated Asset Templates: We’ve updated asset templates to better capture details about Care Recipients and their support arrangements (NDIS Plans, CHSP Cases, and QCSS Service Episodes).
  2. New & Improved Reports:
    • Bulk Claim File for NDIA (Updated)

    • Monthly Statements for NDIA (Updated)

    • Budget Tracker for Individualised Funding (Updated)
    • Fund Performance Report for Block Funds (New)

    • OMS Report for QCSS (New)

    • DEX Report for CHSP (New)


Improvements

Mobile

  • Added the ability to track the status and completed date within Scope and Quote records.

  • Added functionality to link existing assets within mobile app workflows.

  • Fixed issue where the save button was missing on the client details view.

  • Upgraded mobile architecture to improve performance and compatibility with React Native.

  • Added additional fields and requirements to the Purchase Order Details Tab.

  • Improved performance by refreshing main list pages for better user interaction.

  • Fixed inconsistencies related to Scope across different views.

  • Added a closed date field to SRQ records for better tracking and reporting.

  • Made data transfer objects (DTOs) consistent with API changes for improved data handling.

  • Upgraded Expo to version 52, ensuring compatibility with the latest features and improvements.

Web

  • Enhanced the form-item component to support navigation to linked objects, improving usability.

  • Added “Back to Parent” navigation in asset views for better user navigation.

  • Cleaned up and optimized the SCSS for bulk action lists.

  • Updated the calendar icon in design review for better clarity and visual consistency.

  • Fixed issues causing unexpected appearance changes in calendar views.

  • Added a new “Client” column to list screens for easier filtering and organization.

  • Introduced flexibility in order schedules to handle different clients and companies between schedules and assets.

  • Removed sorting functionality from the Tick/Cross column for better data accuracy.

  • Ensured tick and cross styles in SRQ review match those in WO/PO when review permissions are removed.

  • Aligned tick and cross styles in scope review with WO/PO when review permissions are removed.

  • Enhanced the Summary Box to merge contact name and phone with a tooltip showing full details.

  • Made data transfer objects (DTOs) consistent with API updates for uniformity across the system.

  • Upgraded the web app to Angular 18 and PrimeNG v18 for better performance and modern features.

API

  • Enhanced search functionality with timezone support for more accurate date queries.

  • Optimized template update checks for improved system responsiveness.

  • Merged updates for improved functionality and consistency across the platform.

  • Added flexibility to handle different clients and companies between schedules and assets.

  • Ensured asset names are consistently displayed in PDF templates.

  • A series of updates and fixes post-release to address identified issues.

  • Removed default lookups for subscribers to streamline user experience and performance.

  • Standardized API calls for retrieving current user details, ensuring consistency across the platform.

  • Updated various system packages to their latest versions for improved performance and security.

  • Various updates to unit tests for enhanced test coverage and stability.


Bug Fixes

  • 44 bugs resolved

Support

For help and support email [email protected]

Updated on 9 April 25
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