Service request notes are shown in this tab.

• Notes may have a dot above tab. This can indicate there are notes for internal staff to review
• Notes will be shown in list format as they are created and added to request.

Filterable columns include:

• Comment
• Category
• Alert type
• Status
• Created
• Created by

Click +ADD to add a new note to the Request

Some fields may be prefilled – check and modify as needed.

Add Comments, fill in details as per business process

• Category
• Alert type
• status
• Comments

Don’t forget to: 

• Select if note is to be viewed by external users (clients, contractors).
  • If this is not selected then your external users will not see the note.