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What can we help you with ?

Multi-Factor Authentication MFA

9
  • Multi-factor Authentication | MFA | Overview
  • Multi-Factor Authentication MFA | WEB vs Mobile App
  • Multi-Factor Authentication MFA | First Time | Sign up by Email
  • Multi-Factor Authentication MFA | Verification code Options
  • Multi-Factor Authentication MFA | Verification Code to Phone
  • Multi-Factor Authentication MFA | Verification Code to Email
  • Multi-Factor Authentication MFA | Add MFA Phone Option to My Profile
  • Multi-Factor Authentication MFA | No MFA Phone Number added
  • Multi-Factor Authentication MFA | System Admin | Add MFA Phone Option to Users

Getting Started

9
  • Getting Started | SpyderFlow Overview
  • Getting Started | SpyderFlow Subscription
  • Getting Started | Account Admin | Users Overview
  • Getting Started | Plan User Roles and Permissions
  • Getting Started | Sign in (once activated) Options
  • Getting Started | Activate Invitation | First Time Microsoft SSO
  • Getting Started | Activate Invitation (Email Sign in)
  • Getting Started | Sign in by Email | Change Your Password
  • Getting Started | WEB | Main Menu

The Dashboard

7
  • The Dashboard | Payable Invoices Widget
  • The Dashboard | Appearance
  • The Dashboard | Widgets
  • The Dashboard | Widgets Refresh Settings
  • The Dashboard | Map Widget
  • The Dashboard | Interface Events Widget
  • The Dashboard | Receivable Invoices

Subscriber Settings

8
  • Subscriber Settings | Overview and Details Tab
  • Subscriber Settings | Region Tab
  • Subscriber Settings | Workflow Tab
  • Subscriber Settings | Communications Tab
  • Subscriber Settings | Financial Tab
  • Subscriber Settings | Security Tab
  • Subscriber Settings | Activity Tab
  • Subscriber Settings | Allow Generate QR Codes

User Account Administration

20
  • User Account Administration | Link User Role to Employee
  • User Account Administration | My Profile
  • User Account Administration | Role-Based Access Control (RBAC)
  • User Account Administration | Record-Level Security (RLS)
  • User Account Administration | RLS – Enable
  • User Account Administration | The System Administrator
  • User Account Administration | Subscriber User Roles
  • User Account Administration | Main Subscription User
  • User Account Administration | User Roles and Permissions
  • Subscriber Role | Manager
  • Subscriber User Roles | Invite a New User
  • Subscriber User | Finance Role
  • Subscriber User | Review and Approve Role
  • Subscriber User | Asset and Scheduler Role
  • Subscriber User | Create and Update Role
  • External Users | Invite to Your SpyderFlow System
  • External Users | Client Standard Role
  • Subscriber and External | Check User Status
  • Subscriber and External Roles | Edit User
  • Subscriber and External | Disable User Account

System Interface

5
  • System Interface | WEB | Incoming Events
  • System Interface | Upload Integration Data
  • System Interface | Outgoing Events
  • System Interface | Integration Modules
  • System Interface | Integration Modules | Create New

FAQs

7
  • FAQs | Invitation Issues and Resolutions
  • FAQs | Forgotten Username
  • FAQs | Forgot your Password
  • FAQs | Expired Invitation links
  • FAQs | Sensitive Information Protection
  • FAQs | Plan Markers | Assets and Properties
  • FAQs | The Link: Purchase and Work Orders

Schedules

6
  • Schedules | WEB | An Overview
  • Schedules | WEB | Dashboard Widget
  • Schedules | WEB | Create New
  • Schedules | WEB | Add Recurrences and Links
  • Schedules | WEB | Bulk Actions
  • Schedules | WEB | Export

Calendar

17
  • About The Calendar
  • Web | Calendar Features
  • Web | Filter
  • Web | Search
  • Web | Event Type Configuration
  • Web | Create an Event
  • Web | Edit an Event
  • Web | Delete an Event
  • Web | Work Activities
  • Web | Asset, Property, and Work Activity Calendars
  • Mobile | Calendar Features
  • Mobile | Filter
  • Mobile | Search
  • Mobile | Create an Event
  • Mobile | Edit an Event
  • Mobile | Delete an Event
  • Mobile | Work Activities

Contacts

2
  • Contacts | WEB | Clients
  • Contacts | Web | Suppliers

Release Notes

16
  • RELEASE 2025-1
  • RELEASE 2024-8
  • RELEASE 2024-7
  • RELEASE 2024-6
  • RELEASE 2024-5
  • RELEASE 2024-4
  • RELEASE 2024-3
  • RELEASE 2024-2
  • RELEASE 2024-1
  • RELEASE 2023-5
  • RELEASE 2023-4
  • RELEASE 2023-3
  • RELEASE 2023-2
  • RELEASE 2023-1
  • RELEASE 2022-2
  • RELEASE 2022-1

SpyderFlow Mobile App Guide

18
  • Mobile App | Overview
  • Mobile App | Android | Install SpyderFlow
  • Mobile App | Apple (IOS) | Install SpyderFlow
  • Mobile App | Sign in Options
  • Mobile App | First Sign in | Choose Region
  • Mobile App | Home Screen
  • Mobile App | Overall Search
  • Mobile App | User Profile
  • Mobile App | Change Subscriber
  • Mobile App | Calendar
  • Mobile App | Codes | Scan
  • Mobile App | Codes | Generate
  • Mobile App | Requests
  • Mobile App | Scope
  • Mobile App | Scope | Create New
  • Mobile App | Order
  • Mobile App | Quote
  • SpyderFlow Mobile App Guide | Attachments

Properties

9
  • Properties | WEB | Overview
  • Properties | WEB | List of Properties
  • Properties | WEB | Create New
  • Properties | WEB | Details
  • Properties | WEB | Plans
  • Properties | WEB | Plan Markers
  • Properties | WEB | Contacts
  • Properties | WEB | Property Assets
  • Properties | WEB | Work History

Assets

15
  • Assets | WEB | Overview
  • Assets | WEB | List of Assets
  • Assets | WEB | Parenting Assets
  • Assets | WEB | Create New
  • Assets | WEB | Details
  • Assets | WEB | Codes
  • Assets | WEB | Location
  • Assets | WEB | Plans
  • Assets | WEB | Plan Markers
  • Assets | Codes | Assign and Scan
  • Assets | WEB | Print QR Codes
  • Assets| WEB | Contacts
  • Assets | WEB | Work History
  • Assets | WEB | Invoices
  • Assets | WEB | Notes

Service Requests

9
  • Service Requests | WEB | Overview
  • Service Request | WEB | Create New (Subscriber User)
  • Service Request | WEB | Create New (Client)
  • Service Requests | WEB | Problems Tab
  • Service Requests | WEB | Details Tab
  • Service Requests | WEB | Contacts
  • Service Requests | WEB | Related Tab
  • Service Requests | WEB | Work History Tab
  • Service Requests | WEB | Invoices Tab

Scopes

6
  • Scopes | WEB | Overview
  • Scopes | WEB | Status
  • Scopes | WEB | List of Scopes
  • Scopes | WEB | Create New Scope 
  • Scopes | WEB | Add to Scheduler
  • Scopes | WEB | Flow to a Quote

Quotes

9
  • Quotes | Overview
  • Quotes | List of Quotes
  • Quotes | Create New Quote
  • Quotes | WEB | Add Items, Pricing, Contacts
  • Quotes | WEB | Related Tab
  • Quotes | WEB | Attachments and Activity Tabs
  • Quotes | WEB| Statuses
  • Quotes | Bulk Actions
  • Quotes | WEB | Invoices

Work Orders

9
  • Work Orders | WEB | Overview
  • Work Orders | WEB | Status
  • Work Orders | WEB | List of Work Orders
  • Work Orders | WEB | Flow from a Scope
  • Work Orders | WEB | Flow from a Quote
  • Work Orders | WEB | Add Items
  • Work Orders | WEB | Create New Work Orders
  • Work Orders | WEB | Item of Work Process
  • Work Orders | WEB | Flow to Invoices

Purchase Orders

7
  • Purchase Orders | WEB| Flow to Invoices
  • Purchase Orders | Inside a Purchase Order
  • Purchase Orders | Overview
  • Purchase Orders | Status
  • Purchase Orders | Locations
  • Purchase Orders | WEB | List of Purchase Orders
  • Purchase Orders | WEB | Work Order

Invoices

8
  • Invoices | Overview and Subscriber User Roles
  • Invoices | Allow Manual Payments
  • Invoices | Send Invoices SpyderFlow
  • Invoices | Add Asset Name
  • Invoices | Edit Client Email
  • Invoices | Financial Settings
  • Invoices | Automate Invoice Creation Orders
  • Invoices | Payable | ‘Paid’ Option Greyed Out

Settings

8
  • Settings | WEB | An Overview
  • Settings | WEB | Companies
  • Settings | WEB | Areas
  • Settings | WEB | Projects
  • Settings | WEB | Fields Overview
  • Settings | List Of Fields
  • Settings | Fields | Create New
  • Settings | Fields | Bulk Actions

Custom Connection | Xero to SpyderFlow

14
  • Custom Connection | Xero | Overview
  • Custom Connection | Xero | Handy Hints
  • Custom Connection | Xero Settings
  • Custom Connection | Xero | Purchase Subscription
  • Custom Connection | Xero | Add a New App
  • Custom Connection | Xero | Select Accounting Scopes
  • Custom Connection | Xero | Send Authorisation Email
  • Custom Connection | Xero | Accept Email
  • Custom Connection | Xero | Client ID and Secret Key
  • Custom Connection | SpyderFlow | Financial settings
  • Custom Connection | Add Webhook URL to Xero
  • Custom Connection | Connected to Xero
  • Custom Connection | Map Tax Codes
  • Custom Connection | Xero to SpyderFlow | Tracking Categories

Profile Subscription Settings

2
  • Subscription Settings | Change Subscription
  • Subscription Settings | User Access – Multiple subscriptions

Customisation | Columns

3
  • Customisation | Columns | Helpful Information
  • Customisation | Select List | Show or Hide Columns
  • Customisation | List Pages | Resize Columns

Rates

6
  • Rates | WEB | Rate Groups
  • Rate Groups | +Create New Rate Group
  • Rates | Items Overview | +Create New Item
  • Rates | Items | List of Items
  • Rates | Requests | List of Requests
  • Rates | Requests | +Create New Request

Contractors

1
  • Contractors | WEB | Overview

Employees

5
  • Employees | Web | Overview
  • Employees | WEB | User Roles Overview
  • Employees | WEB | Create New Employee
  • Employees | WEB | Link to User Role
  • Employees | WEB | List Of Employees
  • Home
  • SpyderFlow Knowledge Base
  • Subscriber Settings
  • Subscriber Settings | Workflow Tab
View Categories

Subscriber Settings | Workflow Tab

Access Role: System Administrator/Manager Role

Location: Main Menu – Account Admin – Settings – Subscriber Settings – Workflow

 

The Workflow Tab 

Assets

  • Allow QR & Barcode Editing?
  • If checked, allows for QR and barcodes to be edited if the user has the required permission.

Scopes

  • Is Due Date Optional?
  • If checked, when creating a new or editing an existing scope the ‘Due’ date can be left blank.

Quote Request:

  • Is Due Date Optional?
  • If checked, when creating a new or editing an existing quote request the ‘Due’ date can be left blank.

Order Defects:

  • Recover money by default.
  • If checked, when raising a defect on a work order item the “Recovery Money?” field will be automatically selected where the “At Fault Contractor” is different to the “To Resolve Contractor”.

 

Invoices

Checkboxes to set up for Automated Invoicing, Manual Payments, Default Payment Terms or Blocking changes to prevent payment dates being manually changed.

  • Automate Invoice Creation for Work Orders?
    • If checked, when a work order status is changed to “Reviewed & Approved” or “Cancelled”, automatically create or cancel invoices as required to align to the current sell of the work order.
  • Automate Invoice Creation for Purchase Orders?
    • If checked, when a purchase order status is changed to “Reviewed & Approved” or “Cancelled”, automatically create or cancel invoices as required to align to the current cost of the purchase order.
  • Block Custom Payment Dates.
    • If checked, when creating a new invoice or editing an invoice in “Created” status, prevent the payment date from being manually changed by the user.
  • Default Payment Terms.
    • The default payment terms to use when creating an ad-hoc invoice, or an invoice against a client without configured payment terms.
    • Look to Fields to configure drop down options.
  • Allow Manual Payments (at bottom of page)
    • If checked, allows for invoices to be marked as paid and for payments to be added to invoices within SpyderFlow.
    • Use Manual payments checkbox if you ‘Do Not’ set up automated invoicing to Xero or similar.

 

 

Dashboard Refresh Periods 

  • Check through dashboard refresh widgets click Edit (top right side) and change as needed.
  • Set by times, minutes, hours or days. Save when completing any change.

 

Score Card – How often the Scorecard dashboard widget waits before refreshing.

Ready for Action – How often the Ready For Action dashboard widget waits before refreshing.

Time KPI % – How often the Time KPI dashboard widget waits before refreshing.

Spend Trend – How often the Spend Trend dashboard widget waits before refreshing.

License & Insurance Expiry – How often the License Insurance dashboard widget waits before refreshing.

Contractor Statistics – How often the Contractor Statistics dashboard widget waits before refreshing.

PO Breakdown – How often the Purchase Order Breakdown dashboard widget waits before refreshing.

PO Volume by Priority – How often the Purchase Order Volume dashboard widget waits before refreshing.

Work Type Analysis – How often the Work Type Analysis dashboard widget waits before refreshing.

Unpaid Invoices – How often the Unpaid Invoice dashboard widget waits before refreshing.

Interface Events – How often the Interface Events dashboard widget waits before refreshing.

Scheduled Orders – How often the Scheduled Order dashboard widget waits before refreshing.

Updated on 8 May 25
Table of Contents
  • The Workflow Tab 
  • Dashboard Refresh Periods 

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